National Shipping & Refunds

Delivery

Products will be delivered within 5-7 working days after the order has been placed. FREE delivery nationwide for orders over R2500. A R155.00 flat rate is charged for nationwide delivery for orders under R2500. We have a Fast Track option for R290 to receive delivery between 1-3 working days after your order has been placed. All exchanges or refunds will require an additional fee of R155. 

Refunds

  • Online Refunds

Once we have received the return and inspected it, you will be notified and your refund will be processed. Credit card refunds should take 2-3 working days to reflect in your account.

SALE items: We allow exchanges and returns but NO refunds.

We have a 72 hour return policy, which means you have 72 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To log a return, you can contact us at info@somethingpretty.co.za. If your return is authorised, you will receive a return shipping label with instructions. All returns will require an additional fee of R155.

  • In-Store Refunds 

No refunds. 

Exchanges within 14 days with receipt. No exchanges on sale items or accessories. 

Damages 

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you have received the wrong item. We will then evaluate the issue and correct it accordingly.

Exchanges

If you would like to exchange an item, a collection and re-delivery will be arranged at an additional charge of R155. We advise you to contact us via email to arrange the exchange. (info@somethingpretty.co.za)

Cancellation

Despite careful monitoring, and in exceptional cases, we might not have the product you ordered in stock. In that case, the purchase amount of the product, including shipping costs, will be credited to you. 

Peak Periods

During very busy periods, alternate delivery times should be taken into consideration for all.

 

International Shipping & Refunds

Refunds

Unfortunately, we will not be accepting any returns for international shipping.


Delivery

International shipping rate will be calculated at checkout based on your weight and location. A flat rate is charged for the first 2kg. The customer is liable for all customs or import duties and taxes in their receiving country.